Payment People



Got a question? We could have your answer, below.
Cancellation fees

I want to switch to Dojo, do you cover cancellation fees from my old provider?

Yes, if you choose to switch to Dojo you can claim up to £3,000 towards your cancellation fees.


What are card processing fees?

Your card processing fees are the money that you pay for each debit or credit card transaction. Your fees will be tailored to your business. Contact us for your personal quote

How much does it cost to accept card payments?

The total price you pay for your Dojo services is made up of three components.
1. Transaction fees and charges – the percentage you pay for each transaction. These vary based on the type of card used and how you took the payment.
2. Card machine services – this is the monthly price you pay for your card machine and card machine add-ons.
3. Account services and add-ons – these are for services and optional extras that your business needs.

How are my rates calculated?

For each transaction, you’ll pay a small percentage for card processing. These rates vary depending on the card type and how you processed the transaction.
We’ll work out the best rates to suit your business – contact us for your personal quote.

Getting paid

How logn do transfers take?

Your takings are transferred to your bank next day, every day, including weekends and bank holidays. Expect your takings from 10am – 2pm.


You’re setup and ready to take payments in less than ten minutes.

Accepting payments

We accept Visa, Mastercard, Maestro and American Express, Apple and Google pay.


How long is my contract?

Our standard contract is a one month rolling contract if you’re switching to us from another provider. For businesses new to taking card payments, our contracts are 6 months then switch to a one month rolling contract after the initial 6 months.


Are my card machines secure?

Very. All Dojo card machines are PCI compliant thanks to point-to-point encryption security.

What is point-to-point encryption?

Point-to-point encryption (P2PE) protects account data from the point where a merchant accepts the payment card, to the secure point of decryption. As a result, PCI compliance is quick and hassle-free.

Am I PCI compliant?

Once you’ve read the simple PCI documents and confirmed two questions, you’ll be compliant. So no more lengthy questionnaires


What level of support do I receive?

Remote assistance

If you need immediate card machine support, the Dojo support team can log in remotely, identify and issues and fix it.

Account support
For general queries, the friendly Dojo team is on hand Monday to Friday, 8am to 6pm – and on Saturdays, 9am to 1pm.

How can I manage my account?

You can manage your account using the Dojo app or by logging in from your computer.